ENGL Support

Issue

When performing an automated restore using an images.ini lookup file driver-add on images are sometimes not restored to the machine.

Solution

There may be several reasons why the driver add-on image is not successfully restored to a machine and the first thing to do is identify the problem.

To determine what is happening follow the steps listed below;

1. Enable debug logging and the check the Zim.log file (See TID 2006018 for details)
   
   
2. Find the

   -[File:Ini,Get,"/zimbin/images.ini","%dmi_system_vendor%","%dmi_system_product%",hardware_image]

   NOTE: The DMI values may be different in your implementation

   
   
3. Check the next line to ensure that the DMI information has been found on the machine, i.e. 

   File:Ini,Get,"/zimbin/images.ini","Hewlett-Packard","HP d330 DT(DC580AV)",hardware_image

    If the DMI details are not populated you will need to use an alternative DMI string. (See TID 2007012 for details)
   
4. Assuming all is well with the DMI lookup, check the next two lines to ensure that the information has been found in the images.ini file correctly; 

     [IN] szFile [/zimbin/images.ini], szSectionIn [Hewlett-Packard], szKeyIn [HP d330 DT(DC580AV)], pLineIndex [0]
     [OUT] szKey [HP d330 DT(DC580AV)], szValOut [drivers-hp-hp-d330-dt(dc580av), desktop], pLineIndex [10]

    Here the correct details have been passed in and the details "drivers-hp-hp-d330-dt(dc580av),desktop" have been returned.
   
5. Scroll down to the image restore section and find the line that restores the drivers add-on image i.e 

   -[File:Run,"img rp $PROXYADDR //$PROXYADDR/%images_path%/%drivers_image%",verbose]
   +[File:Run,"img rp $PROXYADDR //$PROXYADDR/zenworks:/Images/WINXP/drivers-hp-hp-d330-dt(dc580av)",verbose]

6. The next line 

   nCode = 2

    displays the return code from ZENworks img. Anything other than "1" is generally an error.
   
7. Exit to the bash prompt and attempt to restore the image manually by typing the "img rp" command exactly as found in the log.
   
8. Resolve any errors that are listed.

Common Problems

Brackets

In the example given img returns the error "bash: syntax error near unexpected token '('" is returned. In this case edit the Images.ini file and remove the brackets from the driver file name and rename the add-on image to match

File name too long

If a file not found error, or not apparent error is returned, check the length of the filename (including path) that you are attempting to restore. Try renaming the driver add-on image, or shortening the path to the images.